Delivery Terms

For security reasons, Cristina Diez online purchases may be delivered only to the billing address of your credit card and will require a signature by an adult aged over 18 upon delivery. Purchases may not be shipped to P.O. boxes or BFPO addresses.

After your order is processed we will send you our package by Royal Mail Special Delivery at the flat rate of £4.95 per pair of shoes.Please allow one to two business days for the process of your order unless expressly stated otherwise in addition to the delivery service time which will be one business day which should mean that you receive your package by 1 pm the following working day.

Please note that Royal Mail do not consider Saturday a working day. For Special Delivery orders dispatched on a Friday by Special Delivery, the package has a good chance of arriving on Saturday but may be delayed until Monday. A signature is required for all Special Delivery packages. Orders are processed and delivered Monday to Friday, excluding public and bank holidays.

Cristina Diez cannot be responsible for unanticipated delays. When placing your order, please provide a mobile number or email address in order to receive regular updates on the status of your delivery, this will also enable us to send you an estimated delivery time.

Insurance

Cristina Diez insures each purchase during the time it is in transit until it is delivered to you. You will be asked to sign for any goods delivered, at which point responsibility for your purchased goods passes to you.

TRACKING YOUR ORDER

An email is sent to you when you have requested an item. If you have questions about the delivery of your purchase, a Cristina Diez sales advisor will be pleased to assist you via email at onlineshop@cristinadiez-shoes.com.Please note that once an order has been dispatched, we are unable to redirect orders.

Errors & Omissions

While every care is taken to ensure that all information on this website is correct, there may still be errors or omissions. If you find an error or omission please let us know by emailing onlineshop@cristinadiez-shoes.com.and we will correct it as soon as possible after verification.We strive to represent our products as accurately as possible, but the colour of the item you receive may differ slightly from the colour in our photography. We apologise for any inconvenience that may be caused, but we cannot always offer the exact described product at the specified price, if errors and/or omissions are present. In the event of human error or malfunction in the technology, the prices on the site do not commit us to sale.

Cristina DiezDelivery Terms