Returns & Refunds

Cristina Diez wants to ensure your complete satisfaction. If you are not satisfied with your purchase, we offer you a 14 day return policy which means that you must return the goods within 14 days of delivery.We shall accept returns of Cristina Diez goods not worn, used or damaged for a full refund or exchange. You are responsible for any return delivery charges; any delivery charges already paid are non-refundable. Except for faulty goods, all items must be returned to us in a saleable condition. They must be returned unused and in their original, undamaged packing.
Any items returned outside this time frame are accepted at the discretion of Cristina Diez.

We are unable to automatically process exchanges at this time. To exchange an item, please contact customerservices@cristinadiez-shoes.com to enquire exchange or return the item you do not want and to place a new order on www.cristinadiez-shoes.com. You may place a new order on www.cristinadiez-shoes.com at anytime. We do not accept exchanges on sale merchandise and neither refunds. We recommend that you use Special Delivery or another insured parcel post for your return . We shall not be responsible for goods that are not returned to us and that you cannot supply proof of delivery signature.

Every effort will be made to issue a prompt refund within 30 days –thirty- from our receipt of your written notice of cancellation. We will send you an email notification once the return has been processed.

How to proceed if you wish to return faulty goods

Faulty items will only be accepted if the goods are delivered to the customer damaged. All items returned as faulty will be inspected and any items deemed to be subject to fair wear and tear will not be accepted as faulty.

Exchanges may be possible (at your option) if the item is available. We can only exchange faulty items for the same item in the same size, subject to availability.

For further information you can contact one of our sales advisors who will be happy to talk you through the procedure simply email us on returns@cristinadiez-shoes.com.

Disclaimer

Cristina Diez makes every effort to keep the site up-to-date but cannot guarantee that this site and its content is completely free of technical errors. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site however caused. Cristina Diez’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Cristina Diez to the customer, together with any postage costs incurred. Cristina Diez shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way.

Legal Governance

This Website, its contents and any contracts arising out of it are governed by English law. By entering into a contract for the purchase of goods through our Website and any dispute or claim arising out of or in connection with them or their subject matter of formation (including non-contractual disputes or claims) both parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these Terms & Conditions and shall not affect the validity or enforceability of any remaining provisions.

Content of the Website

The contents of the site and the Website as a whole are intended solely for personal, non-commercial use. You may view the website and print its contents for this purpose only. You may not use, transfer, copy or reproduce any part of the website in any form or by any means except for the sole purpose of viewing its content, unless you have the express written permission of Cristina Diez.

Further information: Do contact us

If you have any comments or queries regarding our Privacy policy, please send an email to onlineshop@cristinadiez-shoes.com.

Cristina DiezReturns & Refunds