Terms & Conditions

Any use by you of our Website is conditional on your acceptance of these Terms & Conditions and our Privacy Policy. We may change these Terms & Conditions without letting you know and therefore it is up to you to check this page for any changes. Your continued use of our Website means that you have accepted these Terms & Conditions and the Privacy Policy.


Should you have any questions, concerns, or comments regarding our products or our Website, please send an email to onlineshop@cristinadiez-shoes.com.

Should you have questions relating to any of our merchandise, our sales advisors will be happy to provide you with any additional information or advice you may require.

If you have any feedback or comments on any of our items that may be of interest to us we would love to hear from you. Please send us an email to feedback@cristinadiez-shoes.com .


The purchase of merchandise through the Cristina Diez Website is strictly limited to parties who can lawfully enter into and form contracts on the website in accordance with English law.

In order to make purchases through the Website, you will be requested to register and provide your personal details. In particular, customers must provide their real name, phone number, date of birth, e-mail address and other requested information as indicated. Additionally, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

The Website is available only to individuals and others who meet the Cristina Diez terms of eligibility, who have been issued a valid credit card by a bank acceptable to Cristina Diez , whose applications are acceptable to Cristina Diez and who have authorised Cristina Diez to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase (see Payment). Purchases made on the Website are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. Cristina Diez reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

Moreover, by making an offer to purchase merchandise, you expressly authorise us to perform credit checks and, where Cristina Diez feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.


Shop by browsing through the “Online shop”. Then click on the image to access the individual item’s product page where you will be given information on sizing and colour options.Add merchandise to your shopping bag by clicking on the “Please add to my shopping bag” button near the desired item.

Review the items you have chosen in your shopping bag. To delete an item from your shopping bag, click on the “Remove” button next to the item. To change the number of items click on “update shopping bag” and add in the new quantity. Resume shopping after viewing your shopping bag, click the “Continue browsing” button. Finally proceed to checkout to finalize your purchases and follow the instructions.

If you prefer to place your order by telephone, contact one of our sales advisors by email on onlineshop@cristinadiez-shoes.com and we shall call you back and help you process the order over the phone.


All orders are subject to acceptance and availability. All communications including advertisements made by Cristina Diez and all information on this Website are invitations to treat only and are not offers or unilateral contracts.

If you have registered your email address for notification of the arrival of a specific product featured on our Website, we will attempt to notify you by email within 24 hours of the product becoming available on the Website . Please note that on occasion certain products that are in particularly high demand will sell out during this period. Should this be the case, you can contact us via email on customerservices@cristinadiez-shoes.com .In case of items not being available we will then notify you when the item requested is next available in store. In the meantime we will keep your request on our wish list and contact you should the item again become available to arrange payment details. Please first make sure your details are registered with us before you make your request. Click here to register now.

Prices shown on the Website are in Great British pound “GBP” and are inclusive of all taxes if appropriate. All prices and offers remain valid as advertised from time to time. Cristina Diez must receive payment in full for your order before it can be accepted. Once your credit card has been authorised and stock is checked, Cristina Diez will send you an email receipt confirming your order. Please keep this receipt for your records. You will also incur carriage costs. If you are buying from outside the United Kingdom, you may also incur duties levied by the jurisdiction to which you have specified delivery.

We can only accept orders for items that are in stock. In exceptional circumstances, if we are not able to fulfil an order we have accepted, your credit card will be refunded with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.

Cristina Diez reserves the right to refuse to supply any person for whatever reason.


Before we can dispatch your purchase, we may need to confirm your details with your card issuer. We shall do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched.

All prices include VAT at the applicable current rates, but exclude delivery charges unless expressly stated otherwise. Cristina Diez accepts the following forms of payment for online purchases: Visa, Visa Electron, MasterCard, American express, Maestro, Solo

The transaction will be charged to your credit card only after we have verified your card details, received credit authorization, and confirmed stock availability, and your order is ready to be dispatched. Please note payment is only debited from your card at the time of dispatch.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to “log in” as review the amount shown before clicking “pay now”. Once this transaction is complete, you will then return to CristinaDiez-shoes.com.

All transactions of this website are processed using Datacash a secure online payment gateway that encrypts your card details in a secure host environment.

To help ensure that your shopping experience is safe, simple and secure Cristina Diez uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send us over the Internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

You will aso notice that when you look at the location (URL) field at the top of the browser you will see it begin with “https” instead of the normal “http”. This means that you are in secure mode .

Cristina Diez is registered with Cybertrust as an authentic Website. This ensures that your information is kept private while in transit between your web browser and our web server.


We warrant to you that any good purchased from us through our Website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

We are not responsible for indirect or consequential losses, or losses which happen as a side effect of our wrongdoing (whether caused by tort (including negligence), breach of contract or otherwise), including but not limited to (a) loss of income or revenue; (b) loss of business; (c) loss of profits or contracts; (d) loss of anticipated savings; (e) loss of goodwill; or (f) loss of use.


The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.


We will not be liable or responsible for any failure to perform, or for any delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”).

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our commercially reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

Cristina DiezTerms & Conditions